ml2bd's Privacy Policy

Information We Collect

ml2bd may collect information from you in various ways. The types of information collected are as follows:

1.1 Registration and Account Information

When you create an account or log in to our platform, we collect:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (national identity card, passport, or equivalent)
• Residential address details

1.2 Financial Transaction Information

bKash, Nagad, and Rocket are used for deposits and withdrawals on our platform. The necessary information related to these transactions (such as mobile wallet numbers and transaction amounts) is stored securely in our system. We do not store complete bank account details.

1.3 Automatically Collected Information

When you use our website, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Duration and patterns of page visits
• Cookies and similar tracking technology data
• Referral URL and navigation path

Purposes for Using Information

ml2bd uses the information collected for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, process financial transactions, and offer customer support.
• Identity Verification: To complete the KYC (Know Your Customer) process required for fraud prevention and compliance with anti-money laundering policies.
• Responsible Gaming: To identify harmful gaming behaviour and assist with setting limits.
• Communication: To send important account notifications, transaction confirmations, and support messages.
• Site Improvement: To further enhance the user experience and resolve technical issues.
• Legal Compliance: To comply with applicable laws and regulations.

Data Storage and Security

ml2bd places the highest importance on the security of your personal information. We adopt industry-standard security measures, which include:

• SSL Encryption: All of our web traffic is secured with SSL/TLS encryption technology.
• Data Encryption: Sensitive information — particularly passwords and financial data — is encrypted before being stored.
• Access Control: Only authorised personnel are granted access to the data they need to carry out specific tasks.
• Regular Audits: Our security systems are regularly reviewed and tested.
• Server Protection: Firewalls and intrusion detection systems are actively monitored.

Sharing Information with Third Parties

ml2bd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions. These organisations operate under their own privacy policies.

4.2 Service Providers

Necessary information may be shared with game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), technology service providers, and customer support tools, but only for the purpose of delivering services.

4.3 Legal Obligations

If we are required to disclose information through a court order, a lawful request from a law enforcement agency, or any other legal process, we will comply.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will provide advance notice in such cases.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ml2bd website to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site (login sessions, security tokens). These cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings (language, display preferences).
• Analytics Cookies: Used to understand patterns in site usage, which helps us improve our services.
• Marketing Cookies: Used to deliver relevant advertisements and promotional messages.

5.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. However, doing so may limit some functionality of the site.

Data Retention Period

ml2bd retains your personal information for as long as it is needed for the original purpose of collection or as required by legal obligations. Different retention periods apply to different categories of data:

• Account Information: For as long as the account is active and for the legally required period after it is closed.
• Financial Transaction Records: For the period specified in accordance with the guidance of financial regulatory authorities.
• Communication Logs: For a limited period to ensure the quality of customer support.
• Automatically Collected Data: Deleted after a set period once the purpose of analysis has been served.

Once the retention period has ended, your information will be securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not apply where legal obligations exist.
• Objection to Processing: The right to object to your information being processed for specific purposes.
• Restriction: The right to request that the processing of your information be limited in certain circumstances.
• Data Portability: The right to receive your information in a structured, commonly used format.
• Withdrawal of Consent: The right to withdraw your consent at any time for processing that relies on your consent.

To exercise any of these rights, please contact our support team. We will endeavour to respond to your request within 30 days.

Protection of Children's Privacy

ml2bd strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect personal information from any individual under the age of 21.

We verify age during account registration. If a parent or guardian becomes aware that their minor child has provided information on our platform, please contact us. That information will be deleted immediately and the account will be closed.

International Data Transfers

Our service providers may be located in various countries, which means your information may be transferred internationally. For such transfers, we ensure that appropriate security measures are in place and that your information remains protected in a manner consistent with this Policy.

Responsible Gaming and Data

ml2bd prioritises responsible gaming. For this purpose, we may monitor your gaming behaviour. This monitoring is done for your protection — not for any commercial purpose.

If any signs of problematic behaviour appear in your gaming patterns, we may contact you to offer support. For more details, please visit our Responsible Gaming page.

Response to Security Breaches

If a security breach occurs that may affect your personal information, ml2bd will take the following steps:

• Immediately identify and resolve the source of the breach.
• Notify the relevant authorities within the applicable legal timeframe.
• If the breach carries a high risk, inform affected users as quickly as possible.
• Adopt improved security measures to prevent such incidents in the future.

Changes to This Policy

ml2bd reserves the right to update this Privacy Policy as needed. When any significant changes are made to the Policy, we will:

• Publish the updated Policy on the website.
• Update the "Last Updated" date at the top of the page.
• Notify registered users by email in the case of important changes.

If you continue using ml2bd's services after any changes, you will be considered to have accepted the updated Policy.